Most businesses have made the switch to cloud communication. This technology allows businesses to replace traditional communication lines, to optimize workflow and to process thousands of calls each hour. The cloud helps businesses stay connected and allows for a better customer service experience. Cloud hosted voice solutions are growing at a fast pace because they are cost-efficient and connect businesses everywhere around the globe.

Businesses have access to plug and play solutions with no installation costs. Anyone can set up a cloud system and get started right away. The downside to cloud technology is that there are several threats associated with using VoIP solutions. Cyber security is a major concern for many businesses and sharing high amounts of data via cloud systems makes businesses vulnerable to cyber attacks. A study conducted by Gartner showed that 60% of businesses would experience major service failures by 2020 because of their inability to keep their IT system safe from cyber attackers. Here is how you can safely use VoIP services:

  1. Encrypt All Your Data

The data you share over the cloud can be made unreadable by using complex ciphers and algorithms. Encrypting your data should be an important element of your cyber security strategy. There are many different VoIP call encryption tools your business can use to keep this information private. VoIP data usually travels through different networks, which means there is a risk of someone intercepting the data. Encrypting your data means whoever intercepts your VoIP calls won’t be able to access their content.

  1. Design And Build A Safe Network

You should contact your VoIP service provider and ask them to analyze your bandwidth requirements. Have experts check the routers, switches and other devices used for your network. Outdated hardware should be replaced to prevent technical problems and security breaches. IT Toolbox recommends that businesses should assess their needs and invest in a new network before switching to a VoIP solution.

  1. Use The Right Authentication Tools

VoIP systems can be vulnerable to toll frauds and service abuse. This means you will end up paying increased rates for making VoIP calls. You need to implement mutual authentication protocols on both ends of your VoIP system. You can do this by using pins, passwords, and classified data to have users log into the system.

  1. Connect Callers And Receivers Via VPN

Using a Virtual Private Network or VPN allows you to create a secured connection between two users. It would be as if the two users were using the same network. You can also use a VPN to add a layer of encryption. This is a good way to avoid complications linked to session initiation protocol trunking. Relying on a VPN allows you to enhance your network capabilities and your bandwidth and is a very affordable solution to implement.

  1. Protect Your Network With Firewalls

Firewalls can protect your network from different cyber security threats. Firewalls can stop malware, trojans and other viruses. Have an expert install your firewall to make sure that VoIP and business internet traffic will not be blocked. You need to protect your centralized server with a firewall. Any device that is connected to your VoIP network should be protected with a firewall as well. Most VoIP service providers can help you configure your network and your firewall settings.


Your VoIP calls probably include a lot of information that is confidential. It is important to protect this data by building a safe and reliable VoIP network. Cyber threats are real and you need to take action now and to make a few changes to your VoIP network to keep your business safe from these threats.